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In addition to working for a real estate company and in retail, I am also a full-time student at Albany Technical College majoring in Business Management. In 2011, I started an adult reading program called Get Albany Reading in which adults learned how to identify and define root words and how to build larger words. The classes were held at Read more...
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I have had a passion for teaching for over 15 years. However, my educational career didn’t start with teaching but as a nurse. My goal was to become a nurse. But to support myself through college, I accepted a job as a long-term substitute teacher. Interacting with the students and seeing how I could positively influence them, moved me to Read more...
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Experience in educating, training, and mentoring, and monitoring, with strong leadership and communication skills. Pro-active, results-oriented, and willing to drive change for our youth. Coached, trained, and monitored technical support agents on the process flows of correctly taking inbound calls. Educating the agents on AT&T’s regulations on first call resolutions, relating to DSL and Mobility. Educating the technical support agents Read more...
